Overview

Due to the nature of research-use products, customers are encouraged to carefully review all product information before placing an order.

Non-Returnable Situations

Returns or refunds generally cannot be accepted for:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • Orders already processed or shipped
  • Products showing signs of use, damage, or improper handling

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Clear photos or videos
  • Description of the issue

Refund Review

Approved refunds will be processed back to the original payment method. Processing times may vary depending on financial institutions and payment providers.

Contact Information

Questions regarding returns or refunds may be directed to:

Email: biekechezhu1@gmail.com