OCEAN PEPTIDE SUPPORT
Frequently Asked Questions
Find answers regarding products, ordering, shipping, storage and support.
Products
What products does Ocean Peptide offer?
Ocean Peptide provides research-focused peptide products and related categories with a clean and professional shopping experience.
Are products intended for research use?
Unless otherwise specified, products are intended for research use only.
How do I choose the correct product?
Review product details, specifications, and product notes carefully before ordering.
Orders & Payment
How long does order processing take?
Orders are typically processed within 1–3 business days after payment confirmation.
Can I change my order after placing it?
If your order has not been processed or shipped, please contact support as soon as possible.
Why was my payment not successful?
Payment failures may occur due to card restrictions, bank security checks, billing mismatch, or payment provider review.
Shipping
Do you provide tracking?
Yes. Tracking details will be sent once your order ships.
How long does delivery take?
Delivery varies depending on region, customs clearance, and local carrier conditions.
Are customs fees included?
Import duties or local taxes vary according to local regulations and may not be included in the product price.
Storage
How should products be stored?
Please follow the storage guidance listed on the product page or packaging. Products should generally be kept sealed and protected from heat, light, and moisture.
What should I do when my package arrives?
Please inspect the package promptly and confirm that the product matches your order.
Returns
Can I return my order?
Returns depend on product type and order status. Please review store policies before purchasing.
My package arrived damaged. What should I do?
Please contact support within 48 hours and provide your order number along with clear photos or videos for review.
When will a refund be issued?
If a refund is approved after review, it will be processed to the original payment method.
Still Need Help?
Need assistance with product information, order updates or general inquiries? Our support team is ready to help.